Returns & Exchanges

Items in new, original, resalable condition are returnable for refund or exchange within 30 days of receipt. We will include a return instruction note with a unique return authorization number as well as the location to send items back to with every package containing at least one returnable item.

Send returns via Canada Post (US postal service for US customers )— do not send via UPS or FedEx; it's best to insure your package so that you can file a claim for loss or damage with the carrier in the unlikely case your package goes missing or is damaged in transit)

Return for Refund/Exchange
Wally's ECO Emporium
Box 1606
Gibsons, BC V0N1V0

Please include a note with your name, phone number, and email address and whether you would like a refund or an exchange.  Also include a description and product # of the product you would like exchanged.

If you are in the US, please be sure to send your package via US postal service (not UPS or FedEx) and declare clearly on the shipping label and customs form that the item(s) you are sending back are returned items that originated in Canada and that you're sending them back for refund (even if you are exchanging the items), as customs fees might apply otherwise (in which case, we will pass the charges on to you — but if the declaration is clearly made, there will not be extra fees involved). You may use the US Post Office's Global Priority service (flat-rate envelope or package), Regular Letter service, or Regular Parcel service.

Sale, discontinued, discounted, and bundled products are also not returnable. Freight charges on items are not returnable.

To exchange an item in brand-new condition, please follow the instructions included with your package. If you paid for Standard or Express delivery in your original order, you are entitled to one free outbound shipping on exchanges per order. There is a $5 fee (payable in cash, money order, personal check, or credit card funds) for outbound return shipping to you on Economic Shipping orders.

Please allow up to 2 weeks for processing of your returns from date of receipt at our warehouse.

If you would like to have your exchange products sooner, we recommend that you place a new order online or on the phone and return your original items to us for a refund.

We are here to make sure you get the products that are right for you.

Defective items must be reported within 10 days of receipt. We will replace defective items at our expense. If, upon examination, products are proved not to be defective, you will be charged applicable shipping or restocking fees.